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1<?xml version="1.0" encoding="ISO-8859-1"?>
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10    </style><title>Reporting bugs and getting help</title></head><body bgcolor="#8b7765" text="#000000" link="#a06060" vlink="#000000"><table border="0" width="100%" cellpadding="5" cellspacing="0" align="center"><tr><td width="120"><a href="http://swpat.ffii.org/"><img src="epatents.png" alt="Action against software patents" /></a></td><td width="180"><a href="http://www.gnome.org/"><img src="gnome2.png" alt="Gnome2 Logo" /></a><a href="http://www.w3.org/Status"><img src="w3c.png" alt="W3C logo" /></a><a href="http://www.redhat.com"><img src="redhat.gif" alt="Red Hat Logo" /></a><div align="left"><a href="http://xmlsoft.org/XSLT/"><img src="Libxslt-Logo-180x168.gif" alt="Made with Libxslt Logo" /></a></div></td><td><table border="0" width="90%" cellpadding="2" cellspacing="0" align="center" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3" bgcolor="#fffacd"><tr><td align="center"><h1>The XSLT C library for Gnome</h1><h2>Reporting bugs and getting help</h2></td></tr></table></td></tr></table></td></tr></table><table border="0" cellpadding="4" cellspacing="0" width="100%" align="center"><tr><td bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="2" width="100%"><tr><td valign="top" width="200" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Main Menu</b></center></td></tr><tr><td bgcolor="#fffacd"><form action="search.php" enctype="application/x-www-form-urlencoded" method="get"><input name="query" type="text" size="20" value="" /><input name="submit" type="submit" value="Search ..." /></form><ul><li><a href="index.html">Home</a></li><li><a href="intro.html">Introduction</a></li><li><a href="docs.html">Documentation</a></li><li><a href="bugs.html">Reporting bugs and getting help</a></li><li><a href="help.html">How to help</a></li><li><a href="downloads.html">Downloads</a></li><li><a href="FAQ.html">FAQ</a></li><li><a href="news.html">News</a></li><li><a href="xsltproc2.html">The xsltproc tool</a></li><li><a href="docbook.html">DocBook</a></li><li><a href="API.html">The programming API</a></li><li><a href="python.html">Python and bindings</a></li><li><a href="internals.html">Library internals</a></li><li><a href="extensions.html">Writing extensions</a></li><li><a href="contribs.html">Contributions</a></li><li><a href="EXSLT/index.html" style="font-weight:bold">libexslt</a></li><li><a href="xslt.html">flat page</a>, <a href="site.xsl">stylesheet</a></li><li><a href="html/index.html" style="font-weight:bold">API Menu</a></li><li><a href="ChangeLog.html">ChangeLog</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>Related links</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="tutorial/libxslttutorial.html">Tutorial</a>,
11          <a href="tutorial2/libxslt_pipes.html">Tutorial2</a></li><li><a href="xsltproc.html">Man page for xsltproc</a></li><li><a href="http://mail.gnome.org/archives/xslt/">Mail archive</a></li><li><a href="http://xmlsoft.org/">XML libxml2</a></li><li><a href="ftp://xmlsoft.org/">FTP</a></li><li><a href="http://www.zlatkovic.com/projects/libxml/">Windows binaries</a></li><li><a href="http://garypennington.net/libxml2/">Solaris binaries</a></li><li><a href="http://www.zveno.com/open_source/libxml2xslt.html">MacOsX binaries</a></li><li><a href="http://bugzilla.gnome.org/buglist.cgi?product=libxslt">Bug Tracker</a></li><li><a href="http://www.zend.com/php5/articles/php5-xmlphp.php#Heading17">XSLT with PHP</a></li><li><a href="http://www.mod-xslt2.com/">Apache module</a></li><li><a href="http://sourceforge.net/projects/libxml2-pas/">Pascal bindings</a></li><li><a href="http://xsldbg.sourceforge.net/">Xsldbg Debugger</a></li></ul></td></tr></table><table width="100%" border="0" cellspacing="1" cellpadding="3"><tr><td colspan="1" bgcolor="#eecfa1" align="center"><center><b>API Indexes</b></center></td></tr><tr><td bgcolor="#fffacd"><ul><li><a href="APIchunk0.html">Alphabetic</a></li><li><a href="APIconstructors.html">Constructors</a></li><li><a href="APIfunctions.html">Functions/Types</a></li><li><a href="APIfiles.html">Modules</a></li><li><a href="APIsymbols.html">Symbols</a></li></ul></td></tr></table></td></tr></table></td><td valign="top" bgcolor="#8b7765"><table border="0" cellspacing="0" cellpadding="1" width="100%"><tr><td><table border="0" cellspacing="0" cellpadding="1" width="100%" bgcolor="#000000"><tr><td><table border="0" cellpadding="3" cellspacing="1" width="100%"><tr><td bgcolor="#fffacd"><p>If you need help with the XSLT language itself, here are a number of
12useful resources:</p><ul><li>I strongly suggest to subscribe to <a href="http://www.mulberrytech.com/xsl/xsl-list">XSL-list</a>, check <a href="http://www.biglist.com/lists/xsl-list/archives/">the XSL-list
13    archives</a></li>
14  <li>The <a href="http://www.dpawson.co.uk/xsl/xslfaq.html">XSL FAQ</a>.</li>
15  <li>The <a href="http://www.nwalsh.com/docs/tutorials/xsl/xsl/slides.html">tutorial</a>
16    written by Paul Grosso and Norman Walsh is a very good on-line
17    introdution to the language.</li>
18  <li>The <a href="http://www.zvon.org/xxl/XSLTutorial/Books/Book1/index.html">only
19    Zvon XSLT tutorial</a> details a lot of constructs with examples.</li>
20  <li><a href="http://www.jenitennison.com/xslt/index.html">Jeni Tennison's
21    XSLT</a> pages provide links to a lot of answers</li>
22  <li>the <a href="http://incrementaldevelopment.com/xsltrick/">Gallery of
23    XSLT Tricks</a> provides non-standard use case of XSLT</li>
24  <li>And I suggest to buy Michael Kay "XSLT Programmer's Reference" book
25    published by <a href="http://www.wrox.com/">Wrox</a> if you plan to work
26    seriously with XSLT in the future.</li>
27</ul><p>Well, bugs or missing features are always possible, and I will make a
28point of fixing them in a timely fashion. The best way to report a bug is to
29use the <a href="http://bugzilla.gnome.org/enter_bug.cgi?product=libxslt">Gnome bug
30tracking database</a> (make sure to use the "libxslt" module name). Before
31filing a bug, check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxslt">list of existing
32libxslt bugs</a> to make sure it hasn't already been filed. I look at reports
33there regularly and it's good to have a reminder when a bug is still open. Be
34sure to specify that the bug is for the package libxslt.</p><p>For small problems you can try to get help on IRC, the #xml channel on
35irc.gnome.org (port 6667) usually have a few person subscribed which may help
36(but there is no garantee and if a real issue is raised it should go on the
37mailing-list for archival).</p><p>There is also a mailing-list <a href="mailto:xslt@gnome.org">xslt@gnome.org</a> for libxslt, with an <a href="http://mail.gnome.org/archives/xslt/">on-line archive</a>. To subscribe
38to this list, please visit the <a href="http://mail.gnome.org/mailman/listinfo/xslt">associated Web</a> page
39and follow the instructions.</p><p>Alternatively, you can just send the bug to the <a href="mailto:xslt@gnome.org">xslt@gnome.org</a> list, if it's really libxslt
40related I will approve it.. Please do not send me mail directly especially
41for portability problem, it makes things really harder to track and in some
42cases I'm not the best person to answer a given question, ask the list
43instead. <strong>Do not send code, I won't debug it</strong> (but patches are
44really appreciated!).</p><p>Please note that with the current amount of virus and SPAM, sending mail
45to the list without being subscribed won't work. There is *far too many
46bounces* (in the order of a thousand a day !) I cannot approve them manually
47anymore. If your mail to the list bounced waiting for administrator approval,
48it is LOST ! Repost it and fix the problem triggering the error.</p><p>Check the following too <span style="color: #E50000">before
49posting</span>:</p><ul><li><a href="search.php">use the search engine</a> to get informations
50    related to your problem.</li>
51  <li>make sure you are <a href="ftp://xmlsoft.org/">using a recent
52    version</a>, and that the problem still shows up in those</li>
53  <li>check the <a href="http://mail.gnome.org/archives/xslt/">list
54    archives</a> to see if the problem was reported already, in this case
55    there is probably a fix available, similarly check the <a href="http://bugzilla.gnome.org/buglist.cgi?product=libxslt">registered
56    open bugs</a></li>
57  <li>make sure you can reproduce the bug with xsltproc, a very useful thing
58    to do is run the transformation with -v argument and redirect the
59    standard error to a file, then search in this file for the transformation
60    logs just preceding the possible problem</li>
61  <li>Please send the command showing the error as well as the input and
62    stylesheet (as an attachment)</li>
63</ul><p>Then send the bug with associated informations to reproduce it to the <a href="mailto:xslt@gnome.org">xslt@gnome.org</a> list; if it's really libxslt
64related I will approve it. Please do not send mail to me directly, it makes
65things really hard to track and in some cases I am not the best person to
66answer a given question, ask on the list.</p><p>To <span style="color: #E50000">be really clear about support</span>:</p><ul><li>Support or help <span style="color: #E50000">request MUST be sent to
67    the list or on bugzilla</span> in case of problems, so that the Question
68    and Answers can be shared publicly. Failing to do so carries the implicit
69    message "I want free support but I don't want to share the benefits with
70    others" and is not welcome. I will automatically Carbon-Copy the
71    xslt@gnome.org mailing list for any technical reply made about libxml2 or
72    libxslt.</li>
73  <li>There is <span style="color: #E50000">no garantee for support</span>,
74    if your question remains unanswered after a week, repost it, making sure
75    you gave all the detail needed and the informations requested.</li>
76  <li>Failing to provide informations as requested or double checking first
77    for prior feedback also carries the implicit message "the time of the
78    library maintainers is less valuable than my time" and might not be
79    welcome.</li>
80</ul><p>Of course, bugs reports with a suggested patch for fixing them will
81probably be processed faster.</p><p>If you're looking for help, a quick look at <a href="http://mail.gnome.org/archives/xslt/">the list archive</a> may actually
82provide the answer, I usually send source samples when answering libxslt
83usage questions. The <a href="html/libxslt-lib.html#LIBXSLT-LIB">auto-generated documentation</a> is
84not as polished as I would like (I need to learn more about Docbook), but
85it's a good starting point.</p><p><a href="bugs.html">Daniel Veillard</a></p></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></body></html>
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