Ticket #308 (closed defect: wontfix)

Opened 12 years ago

Last modified 12 years ago

Trac e-mail is entirely too noisy

Reported by: geofft Owned by:
Priority: normal Milestone:
Component: -- Keywords:
Cc: Fixed in version:
Upstream bug:

Description

Nobody will read this e-mail because we've all tuned them out. That's a problem.

Change History

comment:1 Changed 12 years ago by jdreed

I think it should notify debathena@ on new tickets, and probably on moves to -proposed, but for everything else, we should just use the ticket's CC field.

I think it should continue to zephyr on all ticket updates, because presumably those are easy to punt.

comment:2 Changed 12 years ago by broder

I disagree. I prefer to have discussion on Trac tickets, because it makes a better record than discuss (and would continue to make a better record than discuss, even if we fixed the fact that our discuss setup is horribly broken).

I think what you really want is to send mail any time there's a comment, but not if the change is purely metadata.

comment:3 Changed 12 years ago by quentin

I read the e-mail. :)

I don't really get the sense that we're ignore e-mails from Trac; I think we're sometimes ignoring the problems contained in those e-mails, but changing how we're notified won't fix that.

comment:4 Changed 12 years ago by mitchb

Sorry I didn't get around to commenting earlier. I strongly agree with Evan.
Though I do skim the zephyrs, they only offer a teaser about the initial issue,
and offer no real content for updates. The e-mails are how I actually follow
what's going on, and I suspect several other people do as well.

I also think we have a bunch of evidence from other SIPB projects (like Scripts)
that many maintainers/developers are bad about handling requests in their
ticket queues if they actually have to visit the ticketing system's web interface,
and have a much higher hit rate for handling issues where every piece of
correspondence lands in their inbox.

I do agree that we probably don't need mail for metadata-only changes, though
if we punt that mail, we should probably get the zephyrbot to say what changed.
Relatedly, I think we really should get the zephyrbot to provide at least a
teaser about updates as well (and maybe this is some of what Anders was working
on earlier), but even if we did, I'd still want the full details in mail.

comment:5 Changed 12 years ago by amb

I also like getting the email. (I'm amused that after a few days offline "Nobody will read this e-mail..." is one of the first things I read.) The metadata updates are puntable but a regular feed of the commentary is really, really useful.

Would splitting the trac mail to debathena-trac@… (to be opted into as one wishes) make everyone happy?

comment:6 Changed 12 years ago by jdreed

Trac e-mail is a lot less noisy. We should implement the change to send mail to debathena-trac@…, or we should WONTFIX this. I'm tempted to WONTFIX, and will do so on Monday 2/1 unless someone convinces me otherwise.

comment:7 Changed 12 years ago by jdreed

  • Status changed from new to closed
  • Resolution set to wontfix

The original requestor has agreed to WONTFIX. So, WONTFIX.

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